Core Capabilities
Enterprise-ready features designed to scale with your business
Advanced Intent Recognition
Our platform leverages state-of-the-art Large Language Models to understand customer intent with unprecedented accuracy. The system analyzes context, sentiment, and historical data to provide the most relevant responses.
- 98%+ intent classification accuracy
- Context-aware conversation handling
- Multi-turn dialogue support
- Real-time sentiment analysis
- Custom entity recognition
Voice AI Integration
Seamlessly handle voice calls with our advanced speech recognition and synthesis models. Natural, human-like conversations that your customers will appreciate.
- Real-time speech-to-text transcription
- Natural-sounding text-to-speech synthesis
- Call recording and analysis
- Multi-language voice support
- Intelligent call routing
Anthropic-Powered Stability
Built on Anthropic's Claude models, known for their reliability and safety. While multilingual voice support is evolving, our text-based system excels across 50+ languages.
- Industry-leading model stability
- Enhanced safety guardrails
- Consistent response quality
- Regular model updates
- Constitutional AI principles
Omnichannel Experience
Provide consistent, high-quality support across all customer touchpoints. One platform, infinite possibilities.
- Web chat integration
- Email automation
- Voice call management
- Social media integration
- Mobile app SDK
- SMS/WhatsApp support
Technology Stack
Built with the best AI and cloud technologies
Anthropic Claude
State-of-the-art language understanding
Voice AI
Advanced speech processing
Cloud Infrastructure
Scalable and reliable
Enterprise Security
SOC 2 & GDPR compliant
Analytics Engine
Real-time insights
Edge Computing
Ultra-low latency
Seamless Integrations
Connect with your existing tools and platforms
Slack
Email Platforms
Zendesk
Salesforce
Microsoft Teams
Twitter/X
Custom API
Developer-Friendly API
Easy integration with comprehensive documentation
// Initialize HelpCloud AI const helpcloud = require('@helpcloud/sdk'); const client = new helpcloud.Client({ apiKey: 'your_api_key_here', region: 'us-east-1' }); // Send a message to the AI const response = await client.chat.send({ message: 'How can I track my order?', userId: 'user_12345', context: { orderId: 'ORD-98765' } }); console.log(response.message); // "I can help you track your order. Let me look that up for you..."